8d903986-9e99-46f1-8dbb-f97c5d300c6b-CustomerCare

Expertises

Customer Care Solutions

Customer care is at the heart of our commitment to service excellence. We understand that business travel is more than just booking hotels and flights—it’s about a seamless, stress-free experience for travelers and organisations. Our brands’ multilingual experts deliver high-quality customer care, so every aspect of corporate travel is managed with precision, from booking to post-trip support.

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Our customer care solutions
Tailored solutions for every stakeholder
Our expertise
Testimonial
Discover our customer care solutions

Our customer care solutions

24/7 multilingual support

Expert market-specific service

Integrated service coverage

Tailored solutions for every stakeholder

Travelers

Assistance before, during, and after their journey, ensuring a smooth experience every step of the way

Hotels

Supporting seamless communication and problem resolution

TMCs

Providing a helping hand with policy exceptions and customer concerns

Our expertise

Proactive and responsive support

Closely monitoring bookings to spot potential issues early and respond in real time, ensuring smoother journeys and peace of mind for travelers.

Direct, multilingual communication

Our 24/7 teams maintain open lines with hotels, agencies, and travelers—offering fast, knowledgeable support in multiple languages, tailored to local expectations.

Operational excellence

Every request is tracked from start to resolution, reflecting our commitment to consistent service and high standards across all markets.

Testimonial

Behind every booking is a traveler who deserves peace of mind. Our teams of experts work around the clock to deliver support that’s fast, reliable, and always close by. With multilingual teams and deep local knowledge, we offer consistent, high-quality support across borders. Our dedicated teams are here 24/7 not only to provide solutions that make business travel smoother and more reliable for everyone , but to truly make a difference. Because to us, every journey matters, and every interaction is a chance to show we care.

Anabelle Laskar

Global Customer Service Officer

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CDS

Your Hotel and Payment Solution for Business Travel

Founded in 2001, CDS is a market leader in France and a key player across Europe, offering comprehensive hotel booking and payment solutions, for corporate clients and TMCs.

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Key markets: France and Italy

Years of experience

Experts

€550m

Hotel booking volume

CRC

Your Hotel and Payment Solution for Business Travel

Since 1998, CRC has been a leader in the Dach region, providing a customizable hotel booking portal, payment solutions and VAT recovery, for a wide range of global accommodation solutions.

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Key markets: Germany, Austria, Switzerland

Years of experience

140

Experts

€300m

Hotel booking volume

Goelett

Your Online Booking Solution for Business Travel

Goelett offers intuitive SaaS solutions that simplify corporate travel booking and management, enhancing the travel experience with cutting-edge technology for over 13 years.

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Key market: France

Years of experience

160

Experts

1M+

Users

SIAP

Your Complete Solution for Travel

Founded in 1983, Siap is a leading provider of tailored software solutions for the business travel industry, enabling companies to optimize operations and navigate the evolving travel market.

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Key market: Italy

Years of experience

100

Experts

Methodica

Your Outsourcing Solution for Leisure and Business Travel

Methodica is a tailored outsourcing service designed for travel agencies, tour operators, and business travel companies. It supports your team by taking care of administrative back-office, booking management, and customer support — 24/7 and in multiple languages. From invoice reconciliation to flight changes and emergency assistance, Methodica ensures accuracy, continuity, and peace of mind for your operations.

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Key market: Italy

Years of experience

100

Experts